Refund policy

Last Updated: July 26, 2026

At Asacia, we aim for your complete satisfaction with every purchase. If for any reason you are not happy with your order, we provide a simple and transparent return process.

Summary of Return Policy

Return Window

Returns must be requested within 30 days of receiving your order.

Condition

Items must be unused, in their original condition, and returned in the original packaging with all accessories, tags, and included materials.

Easy Returns

Our support team is here to assist you throughout the return process to ensure everything goes smoothly.

Geographic Coverage

This return and refund policy applies to purchases made within the United States.

Return Costs

Damaged or Incorrect Items

If your item arrives defective, damaged during transit, or you receive the wrong product, there is no cost to you. Asacia will reimburse all return shipping fees in these cases.

Customer Remorse

If you ordered the wrong item, selected the incorrect size, or no longer want the product, you will be responsible for the return shipping costs. Original shipping charges are non-refundable.

Restocking Fee

Asacia has a restocking fee of 15% per item.

How to Return an Item

Contact Us

Please contact our support team with your order number and reason for return.

Email: support@asacia.com

Package Your Product

Securely package the item in its original packaging, including all accessories, tags, and included materials.

Send It Back

Follow the return instructions provided in your return authorization email and ship the package to the return address we provide.

Refund Process

Inspection

Once your return is received, it will be inspected to confirm it meets our return requirements.

Refund Timing

If approved, your refund will be processed within 7 business days. Depending on your bank or payment provider, it may take an additional 7 business days for the funds to appear on your original payment method.

Exchanges

If you would like to exchange your item for a different size, color, or product, please contact us and our support team will gladly assist you.

Email: support@asacia.com

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product type restrictions. These items will be clearly marked as non-returnable on the product page.