Last Updated: July 26, 2026

Shipping & Delivery

When can I expect my order?

Most customers receive their packages within 6–15 business days. We take 1–3 business days to carefully prepare, verify, and pack your order before it ships.

How do I track my package?

Once your order ships, we'll send you a tracking number via email. Please allow 24–72 hours for the carrier to update the tracking information.

Do you ship outside the USA?

Currently, we only ship within the United States. International shipping is not available at this time.

Payments & Billing

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as Apple Pay, Google Pay, and PayPal.

What currency will I be charged in?

All orders are processed in U.S. Dollars (USD).

My payment didn't go through—what should I do?

Please verify that your billing information matches your bank or card issuer's records, or try another payment method. If the issue continues, your bank may have declined the transaction for security reasons. You may wish to contact your bank for additional assistance.

Returns & Exchanges

What is your return policy?

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Returned items must be unused, in their original condition, and include all original packaging and accessories.

How do I start a return or exchange?

Email us at support@asacia.com with your order number and the reason for your return or exchange. Our support team will guide you through the process.

Are there any return fees?

If you received a damaged, defective, or incorrect item, we will cover the return shipping costs. For returns due to a change of mind or customer preference, you are responsible for the return shipping cost. A 15% restocking fee applies as outlined in our Refund Policy.

Troubleshooting Issues

My tracking says "Delivered" but I didn't receive it.

Please allow 24–48 hours, as carriers occasionally mark packages as delivered before they arrive. We also recommend checking with neighbors, your building management, or household members. If your package still cannot be located, contact the shipping carrier and then reach out to us so we can assist further.

I received the wrong item—what now?

We're sorry for the inconvenience. Please email support@asacia.com with your order number and a photo of the item you received. We'll work quickly to resolve the issue at no additional cost to you.

Get in Touch

Store Name: Asacia

Email:
support@asacia.com

Phone:
+1 (623) 269-0179

Support Hours:
Monday – Sunday | 8:00 AM – 6:00 PM EST

We aim to respond to all inquiries within 12 hours during business days.